No Sound & Audio Issues
Sound with No Picture
Make sure your TV is on. If you have a surround sound system, the audio may remain while the video
does not display.
Change the channel on your DIRECTV receiver.
Check the cables between your DIRECTV receiver, TV, and stereo system. Replace cables if worn, damaged, or frayed. Refer to your surround sound system’s user guide for cable diagrams.
Check to see if you can get audio and video from another source (DVD, VCR, etc.).
Reset your receiver using the red button behind the access card panel door, or by unplugging the
receiver from the power source for 15 seconds.
Distorted, Unbalanced, or Dropped Audio
Check the cables between your receiver, TV, and stereo system for cracks, wear, or fraying. Make sure that your surround sound system is working by testing audio from alternate sources. Radio fre- quency (RF) devices (cell phones, microwaves, baby monitors, cordless phones, etc.) may interfere with audio quality. Move these items away from the TV. Refer to your surround sound system’s user guide for cable diagrams.
If the issue persists, reset your receiver using the red button behind the access card panel door, or by unplugging the receiver from the power source for 15 seconds.
Lip Sync
In Standard Definition (SD) programming, lip sync issues are a result of how the program was pro- duced or how it was sent to DIRECTV for broadcast. In High Def (HD) programming, lip sync can be seen on programming from satellite, cable or over the air programs.
Change the channel on your DIRECTV receiver. This may help synchronize the audio and video. If you have a DVR, rewind the program for about 5 seconds, and then fast forward to live broadcast. You can also try to change cables from your DIRECTV to your audio receiver.
