Resetting your receiver
Many problems can be corrected by performing a simple reset of the DIRECTV receiver. If you experience image freezes, audio freezes, a blank screen, or the system will not respond to the front panel button or remote control, try one of the following:
Press the RESET button behind the access card panel door on the front of the DIRECTV receiver, then wait for the program guide information to be acquired.
If the problem persists, try unplugging the power cord of the
DIRECTV receiver for 15 seconds, and then plug it in again.
