Direct TV


Basic Receiver Installation
HD-DVR Receiver Installation
I-Box IP Receiver Installation
Remote Control
HBO GO
Channel Line Up

Troubleshooting

Resetting your Receivers
Searching for Signal
On-Screen Error Messages
No Picture & Video Issues
No Sound and Audio Issues
FAQ
DIRECTV Site Troubleshooting

Internet


Requirements & Installation
Wireless
Troubleshooting
FAQ

Move Out

Move Out Instructions

Move In

Move In Instructions
Set Up Center

Transfer

Transfer Instructions

Searching for Signal

If you see a message on your TV screen that says “Searching for satellite signal. Please stand by” - it may be caused by one of the following

  • A severe storm has temporarily interfered with your signal.
  • A signal is not getting from dish to receiver. This may be a cabling problem.
  • Your dish is not picking up a signal.
  • Here are some basic troubleshooting steps you can try that may resolve the problem immediately:

  • Press the RESET button behind the access card panel door on the front of the DIRECTV receiver, then wait for the program guide information to be acquired.
  • If the problem persists, try unplugging the power cord of the DIRECTV receiver for 15 seconds, and then plug it in again.
  • Check all connections on the back of your receiver, starting at the wall, and make sure they are secure.