Q: Will I need a modem to receive Internet service?
A: Spartan-Net is a pure Ethernet and fiber-optic network. All you will require is an Ethernet cable and a network card on your laptop or desktop. In fact, DSL and cable modems will not work on the Spartan-Net network. Plugging in a modem may cause you and your neighbors to lose Internet connectivity. Please call our Customer Support Team at 1-866-386-7778 regarding your modem.
Q: What Internet services are offered through DTN and Spartan-Net?
A: Spartan-Net has a switched Ethernet service with comparable speeds and services to Michigan State University.
Q: How fast is the Internet service offered through DTN and Spartan-Net?
A: Spartan-Net strives to maximize the speed and quality of the network. Local networks may reach speeds near 1 Gbps (1000Mbps). Internet downloads may reach 100 Mbps or better. To enhance real-time Internet experiences like gaming and Voice-Over-IP (VOIP), Spartan-Net actively monitors and corrects bottlenecks in the network that cause latency. The majority of this work is with our backbone providers. Average speeds of 40Mbps download and 15Mbps upload. Available connection speeds depend upon the day of the week, time of day, and performance speeds of computer.
Q: How do I sign up and pay for Internet services?
A: In order to receive Internet service from Spartan-Net, you must sign an Internet Addendum. You pay for your Internet service at the same time as you pay your rent. You may include your Internet service payment in the same payment as your rent.
Q: Is there an installation or connection fee for my Internet services?
A: If you signed up prior to or at move in, Spartan-Net does not charge any installation fees. If you sign up 31 days or more after your move in you will be charged an installation fee of $44 for internet service.
Q: What if I have more than one computer?
A: Most apartments have data outlets in each living area and bedroom for high speed Internet. They will usually be labeled “Data” on the outlet. Our network is built to accommodate your own router and wireless network.
Q: What if I have a problem with my Internet Service?
A: If you have any problems with your Internet service and you have signed an Internet Addendum, please review the set-up and troubleshooting guides. If you need further assistance, please contact our
Customer Support Team at 1-866-386-7778, available 24 hours a day, 7 days a week.
