TV SERVICES–FAQ’S

Q: What is a Bulk Cable Agreement?
A: DTN Management has negotiated with COMCAST to provide quality video services to our residents at a discounted rate. DTN Management purchases the cable signal coming into your community and then provides cable video services to our residents at a discounted rate.

Q: What video services are offered through DTN Management?
A: DTN Management offers standard analog video cable channels and the analog HBO channel. This is the same standard cable package offered by COMCAST except that DTN Management includes the HBO channel. If COMCAST has a programming change to their standard cable package, you will also receive those changes.

Q: Is there a sign-up or connection fee for the standard cable package w/HBO video services?
A: DTN does not charge a connection fee if you sign up for video services prior to move-in. However, if your service is disconnected because you did not sign up for service or cancelled your service, you will be charged a reconnection fee.

Q: How do I sign up and pay for video services?
A: In order to receive standard cable w/HBO services from DTN, you must sign a Video Services Addendum. You pay for your video services at the same time you pay your rent. You may include your video services payment in the same payment as your rent.

Q: Can I keep COMCAST as my video service provider?
A: COMCAST will remain the signal provider for video services, yet sells the signal to DTN in bulk.

Q: What if I want digital/HDTV/premium video services from COMCAST?
A: COMCAST requires that customers must first have standard cable to receive any other optional video services. Therefore, you must first subscribe to DTN’s standard cable package in order to receive additional COMCAST video services. You will pay DTN for your standard cable package w/ HBO and you will pay COMCAST for any additional video services.

Q: I received a bill from COMCAST, which included a charge for standard cable video services. Do I still have to pay COMCAST for this?
A: You will only receive a bill from COMCAST if you have subscribed to any of their services above standard cable. If you feel that you have been billed for standard cable services, or are unsure about your COMCAST bill, please bring your bill to the leasing office for review.

Q: If I don’t sign a Video Services Addendum what could happen?
A: Any video services you may have would be disconnected. (This would include any additional video services you receive through COMCAST). You will be charged a fee to be reconnected.

Q: What if I have a problem with my video cable service?
A: If you have problems with your standard cable video service and you have signed a Video Services Addendum, please review the set-up and troubleshooting guide. If you need further assistance, please contact our Customer Support Team at 1-866-DTNSPRT (1-866-386-7778), available 24 hours a day, 7 days a week. If you have trouble with your optional or additional video services through COMCAST, please call COMCAST at 1-800-824-2000.

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TV SERVICES–FAQ’S